Terms & Conditions
TERMS AND CONDITIONS OF SALE
 
Ice Bath Megastore is a trading name of Tub Care Ltd, Reg SC733833 with registered address 1 Gateway Business Park Grangemouth, Scotland. FK3 8WX.
Throughout the site, inc these terms, the terms "we", "us" and "our" will refer to Ice bath megastore
 
These terms of sale apply to your installation and by placing an order, you agree to the terms and conditions set out below; The placing of an order commences when an optional deposit has been paid in full or when your finance agreement has been signed.
 
1.General
 
These Terms and Conditions override any terms or conditions proposed by the buyer unless specifically agreed in writing by us and, together with the agreed price for the goods, constitute the entire agreement for the sale. For the purposes of these terms and conditions, spa describes both portable spas, ice baths and hot tubs 
 
2. Quotations
 
Each quotation or proforma invoice will show the agreed price for the goods and any extras plus any delivery or set up charges and VAT, this will only remain valid for 7 days from the date of issue, unless otherwise stated
 
3. Payment
 
All orders require a deposit of £0. Any deposits placed however will be noted. Should any order and/or deposit be paid upfront and then cancelled within 30 days for any reason then 90% of this will be refunded with the remaining 10% being retained by us to cover administration and consultancy work already carried out. If an order is cancelled out with 30 days, we will retain the full deposit paid.

4. Delivery
 
We will ensure that a full detailed description is given to you on the website in regards the access requirements needed for getting your spa into the garden, however this will then become your responsibility to ensure there is access. In the case of a hi-ab or crane being used to position the tub by a third party, even if arranged by Ice bath megastore the sole responsibility of the spa during this movement of the tub will be between you as the customer and the 3rd party hi-ab or crane company and we will take no responsibility for any loss or damage occurred during that time to hot tub and any property. The payment of such machinery is the full responsibility of the customer.
 
Kerbside Delivery is free of charge but there is an option for an additional paid set up price at checkout . Any time or date for delivery given is an estimate only and it is not the essence of contract and if the delivery is delayed, under no circumstances can compensation be considered or paid. This includes circumstances where you have been given and install date but this is then cancelled and has to be re arranged due to your tub not arriving from our suppliers. We will not be liable for any costs or loss of income or time that you may occur as a result of date changes of your delivery or installation. If we agree to delivery and on attending the site on the confirmed day, are unable to affect delivery due to a buyer being unprepared, a return visit to deliver the spa will incur a minimum cost of £250.00. This includes but is not limited to no or incorrect electrical set up in place, access issues that have not been flagged up to us prior to install day or unsuitable base for tub siting. If any cause outside of the control of us makes it impractical for us to complete the order and supply the spa the right is reserved to refund all monies and/or cancel a finance agreement without any form of compensation.
Upon day of installation, our trained delivery team will assume full responsibility for the safe installation of your hot tub. You will not be requested to assist our installation team with the installation, and we ask that the area of installation is clear of any persons or pets. Any assistance that you or any person that is not a member of our trained installation department do provide will be at your own discretion and you accept that you do so at our own risk. The company will not be held liable for any injury suffered during any assistance that you do decide to provide.
 
5. Acceptance
 
The buyer will be deemed to have accepted the goods upon the completion of install. If upon inspection, you find that something is not of full satisfaction, we shall either repair or replace the defective part of as per the warranty details within a reasonable time and we shall be liable for no other form of loss or compensation in that event including the loss of time or money in the event werequire access to the property at a later date.
 
6. Installation and Operating Requirements
 
The buyer should always observe the following installation and operating requirements and we shall not be liable for any loss, whether direct, indirect or consequential, arising from any failure to do so.
 
Buyers are responsible for arranging, prior to delivery and installation the appropriate and required electricity supply. Buyers are advised to use a professional registered electrician and must ensure compliance with the manufacturer’s electrical instructions, requirements and electrical regulations relating to this type of installation.
 
The correct electrical set up must be in place for us upon install day and buyers should refer to the pre delivery guide on the website for a full detailed description of the electrical set up they require for the selected spa. There must be easy level access over hard (not soft) surfaces with adequate allowance for the spa on its transport trolley or mat, width and length, as well as difficult corners. Indoor use is at the buyer’s risk and precautions must be made for leaks and access for the maintenance as well as taking appropriate actions to account for the build up of any additional heat of condensation in relation to the spa being placed indoors. Furthermore, spas should only be located on waterproof suitable flooring. A spa is a water filled vessel without an inbuilt drain. Spas can only be gravity drained slowly via a hose tail or pumped out with a submersible pump. Care should be taken to avoid drainage onto sensitive plants, ponds or running water containing fish or other life forms.
 
Any vessel of this type could leak and cause damage with volume of water involved. While indoor spa location is not recommended, if the spa is located indoors or on a surface where damage could occur, it is the responsibility of the buyer to make provision for dealing with a leak and limiting the risk of damage. Floor drainage should be considered on indoor locations where splash or leaks could cause problems, which any spa located over a basement or not on a ground floor should be fitted with a suitable bund tank with drain which should be able to handle the eventuality of any minor or major leak. Leaks can cause damage to both finish and structure of the surroundings if provision is not made to avoid such occurrence. Any damage by water or leaks within the hot tub are the sole responsibility of the buyer and we will not be liable for any compensation in regards such. The buyer should note that all dimensions are approximate due to the variations in bespoke manufacture. Accordingly (although permanent fittings for spas are not recommended anyway) the buyer should not construct such fittings prior to delivery.
 
For any warranty work, buyers must ensure the spa is accessible from all sides and there is adequate working space
 
7. Removal and disposal of packaging
 
In order to keep the costs of our products down it remains the sole responsibility of the buyer to dispose of any packaging that may be left from the installation of the hot tub or any other service provided 
 
8. Representations and Referrals
 
Whilst we will use every endeavour to give helpful advice and guidance to the buyer, to enable the buyer to make an informed choice, such advice will be limited to generalities and we cannot be liable for specific circumstances relating to the buyer’s premises, intended use, or otherwise. Referrals, for example, the name of contractors who may be able to carry out certain work, such as Cranes, Hi-abs and electricians are given as a professional courtesy only, and we cannot be responsible for any conduct or service provided by such contractors
 
9. Specifications
 
If the manufacturer adopts any changes in construction or design of the goods to be supplied under the agreement, the buyer shall accept the goods so changed in performance of the contract provided that any such changes do not substancially alter the functions or characteristics of the goods.
 
10. Operation and Maintenance
 
Neither us nor the manufacturer can be held responsible for any adverse consequences to the goods, property or person arising from the buyer’s failure to comply with the manufacturer’s operating and/or maintenance instructions. Changes or alterations to parts or components are also at the buyer’s risk. Any ongoing running costs, such as electricity or chemicals, outlined by us are only given as an estimate and no compensation or refunds will be given by us should any differences occur after the installation has been completed.
 
11. Warranty Claims
 
All claims under the manufacturer’s warranty should be directed to our website via the relevant aftercare section. The warranty given on the tub may differ depending on the model purchased and this should be checked prior to any purchase and any claim. At no time will we or any of our suppliers be responsible for any consequential losses incurred by customers using spas for commercial purposes. Any warranty supplied by us will start from the day of install.
12. Running Costs
Any/all ongoing operational costs associated with a hot tub purchased from us will be the responsibility of the customer and we accept no responsibility or financial compensation for any required costs incurred by the customer. These costs include but are not limited to electricity costs, cleaning and maintenance costs & general aging/wear and tear of perishable parts.
13. Returns
You are entitled to return your hot tub within 30 days for any reason if you change your mind. The hot tub must be in a like-new condition. See returns policy for more info
PRIVACY POLICY
Who are we?
This privacy policy statement sets out the data processing practices carried out through your use of this web site by Tub Care Ltd Trading as Ice Bath Megastore
T: 01786 636104
If you have any requests concerning your personal information or any queries with regard to these practices please contact us.
Information collected
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
Identifying potential customers.
Dealing with your requests and enquiries.
Customers who have a finance agreement with one of our panel of lenders
Providing you with information about products and services offered by Ice Bath Megastore
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
Cookies
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.
We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site.
For more information about our use of cookies please https://ico.org.uk/for-the-public/online/cookies/
Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Checking your identity
We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ The Tub Shop Scotland will inform you of the receipt of this information to discuss the deletion of this data.
Disclosures
Ice Bath Megastore will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Ice Bath Megastore do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Ice Bath Megastore will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the 'Last updated' section below. By using the website after the date we make any changes, you are agreeing to the changes.